FAQs Archive - Page 2 of 3

Q: Why are there pictures of Sponsors on my scheme’s website?

Sponsors are service providers that have decided to make contributions to your scheme’s monthly PLEX fee, in return they are given an opportunity to have their logo or picture displayed on the scheme website.

Q: Where do the photos in the Gallery page come from?

The photos in the Gallery section are uploaded by the scheme administrators.

Q: If I sent a message on the Contact Us page, who will receive this?

The Contact Us page allows members to send a message to your scheme administrators or Scheme Executives.

Q: Why can’t I see the email I’m looking for?

Members can only view emails if they were recipients of the mail at the time that the mail was sent out.

Q: How do I view previous Notices, Emails, Newsletter or Text Messages?

In the top menu bar, click on Communications. On the left will be a menu where you can select the type of communication you are looking for (Notices, Newsletters, Emails or Text Messages).

Q: How do I view Documents?

In the top menu bar, click on Documents. In the middle of the page, click on any of the squares to open a folder. To see a preview of a file, click on the square with the name of file. On the right side of the page will be an option to download the file.

Q: How do I update my details?

Once you are logged into the website, click on your name (top right), then down the menu click on Profile. Your can now select any of the tabs (user details, Physical Address, Postal Address, Properties or Reset Password). NB – remember to click Update at the bottom of the page before closing or moving away to any other page on the website.

Q: How do I use the Social Login option?

If you have been invited on a Gmail address, and you are currently logged in to your Gmail, then clicking on the Social Login button will log you immediately into the scheme website. This is quite handy if you are often logged into your Gmail at the same time as your scheme site, or if your browser has saved your Gmail login details.

Q: How do I reset my password?

Click on the top right on the LOGIN button on the scheme website. You will now see a pop- up window, at the bottom of this window click on “Having trouble logging in?” Then select “I forgot my password”, enter your email address and click resend.

How to add a Property to my Scheme?

noldor2019-06-20T10:51:57+02:00Jun 20th, 2019|Categories: Properties|

One the Dashboard page, click on the left on the plus mark next to Properties, or alternatively click on the Add Property button at the bottom of the dashboard page. You can also make use [...]